Executive Director
Next Era Institute
Mitch Joel lives at the intersection of technology, business transformation and consumer culture. He is the Executive Director of Next Era Institute, a strategic intelligence platform helping leaders navigate disruption, understand emerging technologies and rethink how organizations create value.
Mitch has spent more than three decades working directly inside the technological shifts that have reshaped business and culture. He built one of the earliest digital marketing agencies, which worked with some of the world’s largest brands and was later acquired by WPP, where he served as President of a firm operating in 25 countries with almost 3,000 employees. Strategy Magazine has called him “one of North America’s leading visionaries.”
Mitch is the bestselling author of Six Pixels of Separation and CTRL ALT Delete, and the host of Thinking With Mitch Joel, one of the longest-running business podcasts in the world. His writing and commentary have appeared in outlets including Harvard Business Review, Fast Company and Inc. Magazine.
He has delivered thousands of keynotes across both B2B and B2C industries and is included in the Thinkers50 Radar. Mitch is also Co-Founder of ThinkersOne and the host of Groove – The No Treble Podcast, documenting the oral history of electric bass players.
Thursday Jul 23
8:30am - 9:15am
American Express Theatre, Broadmoor West
Disruption is no longer a moment – it’s the operating environment. Artificial intelligence is fundamentally reshaping how consumers discover, evaluate, and buy, forcing retail leaders to rethink marketing, pricing, loyalty, and inventory in real time. As AI enables “one-to-X” engagement – deeply personalized experiences delivered at scale – the rules of retail are changing. Static pricing gives way to dynamic models. At the same time, consumer trust is under pressure as pricing, personalization, and value become increasingly opaque. In this always forward-looking session, Mitch Joel will introduce his P.A.C.E. framework to help retail leaders navigate this disruption. Attendees will gain a strategic roadmap to compete in an AI-mediated economy where adaptability, trust, and intelligent systems define competitive advantage.
Thursday Jul 23
1:30pm - 2:30pm
Oracle Stage, Broadmoor West
Websites are no longer just destinations, they’re knowledge sources feeding AI systems. Learn how this will impact traffic strategy, content depth, authority building and conversion architecture.
